Tele-sales Representative (Bahrain)

The Function Of Telemarketing Agent Entails The Following:
• Cold calling techniques on prospects.
• Persuading potential customers to purchase a product or service.
• Obtaining referrals and leads from a variety of sources from lead generation activities.
• Contributing to the department’s function of collecting data and converting them into qualified leads, then conducting sales calls.

DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Serves customers by selling products via telephone.
• Contact individuals by telephone in order to solicit sales for goods or services.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Conduct client or market surveys, and type detailed notes regarding sale or service offered.
• Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
• Explain products or services and prices, and answer questions from customers.
• Maintain records of contacts, accounts, and orders in the company’s system.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Obtain names and telephone numbers of potential customers from sources such as referrals, cold calling, and any other legal means.
• Assist and support the line manager by taking tasks assigned by them when necessary.

ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS):
• Minimum of high school certification.
• Diploma and some form of work experience is preferred.
• Strong communication skills.
• Good selling skills.
• Positive energy and teamwork ethos.
• Excellent written and oral communication skills.
• Good understanding of the services.
• Be highly computer literate, particularly in Microsoft Office Products.
• Ability to persuade others to change their minds or behavior.
• Ability to give full attention to what other people are saying, and to actively look for ways to help people.

Typical Working Conditions:

Normal Working Hours: 40 hours a week.

Working Timing may include rotating shifts.

Work may require occasional weekend and/or evening work.
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