

Assistant Operations Manager
Description
The Assistant Operation Manager supports the Service Center Manager in overseeing daily
operations to ensure efficient workflow, high-quality customer service, and compliance with
company standards. This role involves supervising staff, coordinating service delivery,
managing inventory and logistics, and implementing process improvements. The Assistant
Operation Manager plays a key role in maintaining operational excellence, optimizing resource
utilization, and enhancing the overall customer experience.
Key Roles and Responsibilities
Activities
₋ Assist the Operations Manager in overseeing day-to-day service center activities to ensure
smooth operations.
₋ Monitor service workflows and ensure timely completion of customer requests and
repairs.
₋ Supervise front-line staff, including technicians and customer service representatives.
₋ Assist in scheduling shifts, assigning tasks, and ensuring adequate staffing levels.
₋ Handle escalated customer complaints and ensure prompt, satisfactory resolutions.
₋ Identify areas for operational efficiency and suggest improvements to reduce delays and
enhance service quality.
₋ Monitor stock levels of parts, tools, and supplies; coordinate with suppliers for timely
replenishment.
₋ Ensure equipment and resources are used efficiently and maintained properly.
₋ Prepare and maintain operational reports, including service logs, inventory usage, and
customer feedback.
₋ Support audits and compliance with safety, quality, and company standards.
₋ Assist in onboarding new employees and providing ongoing training to staff.
₋ Ensure employees are informed of updates to processes, products, or safety protocols.
₋ Support a safe working environment by enforcing safety policies and procedures
Skills
₋
Bachelor’s degree in Business Administration, Operations Management, or a related field
is required.
Work Experience
₋
Minimum of 3 - 5 years of experience in the same or related field
Core
Competencies
₋ Leadership & Team Management
₋ Operational Efficiency
₋ Customer Service Orientation
₋ Problem-Solving & Decision-Making
₋ Communication Skills
₋ Process Improvement & Attention to Detail
Language Skills
₋
Proficiency in English and Arabic languages.
Interested in this job?
17 days left to apply