Assistant Operations Manager

Assistant Operations Manager

by One Job Gulf in
18 (views)

Description

The Assistant Operation Manager supports the Service Center Manager in overseeing daily

operations to ensure efficient workflow, high-quality customer service, and compliance with

company standards. This role involves supervising staff, coordinating service delivery,

managing inventory and logistics, and implementing process improvements. The Assistant

Operation Manager plays a key role in mai
ntaining operational excellence, optimizing resource

utilization, and enhancing the overall customer experience.

Key Roles and Responsibilities

Activities

₋ Assist the Operations Manager in overseeing day-to-day service center activities to ensure

smooth operations.

₋ Monitor service workflows and ensure timely completion of customer requests and

repairs.

₋ Supervise front-line staff, including technicians and customer service representatives.

₋ Assist in scheduling shifts, assigning tasks, and ensuring adequate staffing levels.

₋ Handle escalated customer complaints and ensure prompt, satisfactory resolutions.

₋ Identify areas for operational efficiency and suggest improvements to reduce delays and

enhance service quality.

₋ Monitor stock levels of parts, tools, and supplies; coordinate with suppliers for timely

replenishment.

₋ Ensure equipment and resources are used efficiently and maintained properly.

₋ Prepare and maintain operational reports, including service logs, inventory usage, and

customer feedback.

₋ Support audits and compliance with safety, quality, and company standards.

₋ Assist in onboarding new employees and providing ongoing training to staff.

₋ Ensure employees are informed of updates to processes, products, or safety protocols.

₋ Support a safe working environment by enforcing safety policies and procedures

Skills



Bachelor’s degree in Business Administration, Operations Management, or a related field

is required.

Work Experience



Minimum of 3 - 5 years of experience in the same or related field

Core

Competencies

₋ Leadership & Team Management

₋ Operational Efficiency

₋ Customer Service Orientation

₋ Problem-Solving & Decision-Making

₋ Communication Skills

₋ Process Improvement & Attention to Detail

Language Skills



Proficiency in English and Arabic languages.

Interested in this job?

17 days left to apply

Apply now
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