Store Operations Manager

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Store Operations Manager oversees the efficiency of the stockroom team and operational areas, ensuring they contribute to an exceptional customer experience. He/she optimizes processes and ensuring seamless operations to meet customer expectations.

RESPONSIBILITIES
• Organize and enhance stockroom processes, focusing on the proper display of items, efficient storage, and strict adherence to health and safety standards for implementation.
• Manage and organize the shipment receiving process to ensure shop readiness and inventory availability, thereby contributing to an enhanced customer experience.
• Ensure continuous product availability through regular replenishment of stocks.
• Manage the stock budget to ensure timely delivery on key performance indicators, including store sales, productivity, stock loss, and operational margin.
• Control shop inventory, determine stocking levels, and monitor supply and material disbursements to ensure inventory accuracy.
• Supervise and control stockroom distribution of manpower hours, aligning the schedule of stock-keepers with shipment deliveries and store sales.
• Manage, develop, and motivate the stockroom team, emphasizing the importance of stockroom processes and safety.
• Specific for the Zara Brand: Organize commercial activities, ensuring optimal use of store manpower by managing working hours, controlling team schedules, and implementing minimums as applicable.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Qualifications

LANGUAGE & TECHNICAL SKILLS

Language Proficiency
• Fluency in English.

Technical Skills
• Proficiency in MS Office and shop/stock management tools.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

General Experience

Six to eight years of experience in Retail, or a similar role.

Managerial Experience

Three years of experience in a managerial role.

BEHAVIORAL COMPETENCIES

Business Insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise. For example, takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Organization: Massimo Dutti

Primary Location: Kuwait-Kuwait, Marina Mall

Schedule: Full-time

Unposting Date: Ongoing